Very Disappointing service delivery from VUMA

Good Morning VUMA,

please understand my frustration here. I have been talking with one of your people not sure what department via email for the past 2 months now regarding to going live of the fiber in my area and some other areas where i have family and friends. Every time i send him a mail asking when the area is going live get told the same story, "We waiting for this or that, it should be ready in this week or next week" Now to me this excuse is really getting lame, and to me this seems like i am getting brushed off by telling my it will be done this week or next week because then i don't have to be dealt with for the next two weeks and that to me is not how you treat a new potential customer. All the emails that i have send since 9 October i asked when the fiber will be in and working this has been told to me, on the 9th of this month it will be exactly 2 months later. Everything started at a fast pace when you guys started but now it feels like everyone is dragging there feed and i only notice 1 guy maybe 2 here in my area maybe 1 or twice in a week Mon - Sun. When talking to these guys it seems like they can't give you answers because they know nothing when you talk to them. I have friends and family in other areas that also is waiting like me for this Fiber to go active and if we are going to have to wait for another month before a order can be placed and then 3 weeks to install the line to your house, then i don't think the wait is worth it anymore and we will then look at other options / solutions.

I know you might say that it is my choice to take my business somewhere else but, i had 5 people that is waiting for their areas to go live that feels like i do. I am really disappointing in VUMA !!!