Very disappointing service

I have problem with wifi internet connection since 20 June 2024. Phoned Mweb constantly, rebooted rooter and box constantly. Replaced cable and rooter on suggestion from Mweb and still no internet. Finally after reaching my end of patience and phoned Mweb again on 22 June 2024 Mweb log a ticket at Vumatel. Had to use mobile data since in order to have internet on laptop since I have no wifi internet. Tonight out of the blue I received email from Vumatel saying my problem was resolved. Well wellthat is news since nobody from Vumatel contacted me or visit my premises and I still have no internet and nothing has been resolved. You can not contact them as no contact information is given and again I have to phone Mweb and again have to explain my problem. I am furious and fed-up with this pathetic service. I nearly pay R800 a month for wifi internet and expect more from Mweb and Vumatel. Seems that I need to move to a different service provider.