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Nompumelelo N
1 reviews | Active since Nov 2010
04 Nov 2023, 22:05
Very disappointed with the service from Vumatel
I have a vumatel Fibre line through Webafrica. I have been without Internet for 25 days, Webafrica logged a faulty line on the 23 Vumatel just closed the faulty case without fixing the problem. This is so frustrating.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
06 Nov 2023, 09:33Good day Nompumelelo Ndlovu
Thank you for getting in touch.
We have checked the line and fibre services are up and running. Please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have checked the line and fibre services are up and running. Please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Vumatel's reply06 Nov 2023, 09:33
Official
Good day Nompumelelo Ndlovu
Thank you for getting in touch.
We have checked the line and fibre services are up and running. Please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have checked the line and fibre services are up and running. Please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
NN
Nompumelelo N's updateReviewer Update
07 Nov 2023, 20:36The fibreis not working it says "no internet access"
NN
Nompumelelo N's update07 Nov 2023, 20:36
Reviewer Update
The fibreis not working it says "no internet access"
Vumatel's replyOfficial
08 Nov 2023, 10:05Good day Nompumelelo Ndlovu
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Kind regards
The Vuma Team
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Kind regards
The Vuma Team
Vumatel's reply08 Nov 2023, 10:05
Official
Good day Nompumelelo Ndlovu
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Kind regards
The Vuma Team
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Kind regards
The Vuma Team
NN
Nompumelelo N's updateReviewer Update
08 Nov 2023, 20:33I spoke to Webafrica since the problem started and the last resort on their side was to escalate it to Vumatel. What do u mean if u say my first point of contact is isp
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Nompumelelo N's update08 Nov 2023, 20:33
Reviewer Update
I spoke to Webafrica since the problem started and the last resort on their side was to escalate it to Vumatel. What do u mean if u say my first point of contact is isp