Very bad Vumatel Fibre customer service and technical support

I am extremely disappointed with Vumatel fibre services. For the past two weeks, my WiFi has been completely down, and despite numerous calls and messages to their WhatsApp support, nothing has improved. I've spoken to over seven different agents, yet I keep hearing the same story about a 'pending ticket' that never resolves the issue. This lack of effective support and communication is unacceptable. I expected better from a service provider, and right now, I'm left frustrated and without reliable internet access. I cannot recommend Vumatel until they drastically improve their customer service and technical support.