Very Bad sevice

Hi

Logged a call with Vumatel on the 25th October for faulty line that damaged due to a new power cable by Tswhane where is stat i was invoice for line to pay but i did not damage it why must payt it see all the mails but not fix this how they treat customers

Bridgette Molatela Maake <***> Oct 25, 2023, 3:58 PM (8 days ago) to Antigone, Finance, me, Koketso, Aneske

Good day Antigone

Kindly assist with a quotation for reinstallation, no slack left.

Premises ID

Eersterust, 261 Steenkamp Avenue Second Line

Geo - Latitude

-25.***2

Geo - Longitude

28.***8

MDU Name

AG

EERZ1-AG1

Fibrehood

Eersterust Zone 1

City

Tshwane

Resident

Shawn Mandy Shawn Mandy, ***, ***

Kind regards

BRIDGETTE MAAKE

REGIONAL OPERATIONS COORDINATOR

T: *** (Ext 475)

E: ***

Antigone Savva <***> Attachments Thu, Oct 26, 8:06 AM (7 days ago) to Bridgette, Finance, me, Koketso, Aneske

Morning

Please see attached quote as requested.

Thanks

Tigi

Disclaimer The information contained in this communication from BritelinkMCT is confidential and may be legally privileged. It is intended solely for use by the recipient and others authorized to receive it. If you are not the intended receiver, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be ********.

One attachment • Scanned by Gmail MCT Telecommunications (Pty) Ltd trading as BritelinkMCT Reg: *** 1st Floor 23 Melrose Boulevard Melrose Arch Precinct JOHANNESBURG South Africa 2196 Tel: *** VAT No: ***

Shawn Mandy 261 Steenkamp Avenue Second Line Eersterust Zone 1 Eersterust TSHWANE South Africa

Sales Order

Currency Payment Terms Reference Document Date Document Number Customer Code

S***0SOI07586 26-October-***3

ZAR

Product Description Quantity Total Price 15 days from invoice date Tel: ***

Unit Price C003706

RE-INSTALL RE-INSTALLATION FEE 1,00 EA 829,57 829,57

Payment Details Please use your Customer code and Invoice number as payment reference. Banking details will be supp**** upon request.

Total Exl Vat Vat Total Inc Vat

124,44 829,57

Bank details Bank Name:Investec Beneficiary: MCT Telecommunications Bank *** Branch Code: 580105

954,01

Shawn Mandy <***> Thu, Oct 26, 1:35 PM (7 days ago) to Antigone, Bridgette, Finance, Koketso, Aneske

Hi

Please advise must pay for this invoice

Regards

Shawn Mandy <***> Fri, Oct 27, 11:57 AM (6 days ago) to Antigone, Bridgette, Finance, Koketso, Aneske

Hi why must I pay the line because I did not damage the line there was n replacement of a electricity canble and a cable was replaced by Tswhane I was not aware the my line was damaged I only realized it afterwards

Regards

Shawn Mandy <***> Fri, Oct 27, 12:59 PM (6 days ago) to complaints, Antigone, Bridgette, Finance, Koketso, Aneske

Hi why must I pay the line because I did not damage the line there was n replacement of a electricity and a cable was replaced by Tswhane I was not aware the my line was damaged

Please provide feed as soon as possible please or very happy with Vumatel i did damage the line

No calls or feedback I only realized it afterwards

Shawn Mandy <***> Mon, Oct 30, 8:28 AM (3 days ago) to Zoleka, Antigone, Bridgette, Finance, Koketso, Aneske, complaints

Good day

Any feedback on my enquiry please

Regards

Shawn Mandy <***> Mon, Oct 30, 1:19 PM (3 days ago) to Antigone, Bridgette, Finance, Koketso, Aneske, complaints, Zoleka

Good day

Any feedback on my enquiry please Why must I pay the line because I did not damage the line there was n replacement of a electricity and a cable was replaced by Tswhane I was not aware the my line was damaged

Please note my debit is over 2 days with no internet how nice its really frastrating

Regards

Koketso Ramontle Mon, Oct 30, 1:33 PM (3 days ago) to me, Antigone, Bridgette, Finance, Aneske, ***, Zoleka

Good Day

Hope this email finds you well.

We have sent a technician to come and check the line, his enroute to your house.

Kind Regards

Koketso Ramontle

Shawn Mandy <***> Attachments Tue, Oct 31, 4:00 PM (2 days ago) to Koketso, Antigone, Bridgette, Finance, Aneske, complaints, Zoleka

Hi Koketso

Can I kindly I please have feedback because this become very frastated now and I am not happy with service I get from you

Aneske Van Niekerk Tue, Oct 31, 4:04 PM (2 days ago) to Raymond.Marhule, me, Koketso, Antigone, Bridgette, Finance, ***, Zoleka

Good afternoon

Kindly note that I have escalated the matter to Vumatel and I am awaiting for further feedback as per our telephonic conversation. Once I have more clarity and feedback, I will be in contact with you ASAP.

Kind regards,

ANESKE VAN NIEKERK

TSHWANE SERVICE DELIVERY MANAGER

T : ***

E : ***

Shawn Mandy <***> Attachments Wed, Nov 1, 1:07 PM (1 day ago) to Aneske, Koketso, Raymond.Marhule, Antigone, Bridgette, Finance, complaints, Zoleka

Hi

Can please have feedback on this matter because I really can't handle this anymore it's really frustrating

Shawn Mandy <***> Attachments Wed, Nov 1, 1:19 PM (1 day ago) to Koketso, Antigone, Bridgette, Finance, Aneske, complaints, Zoleka

Good day

Any feedback on my enquiry please it becomes now very frustrating so can I please have an update since last week Wednesday and its Wednesday again a week now

Regards

Grace Molale <***> Wed, Nov 1, 1:27 PM (1 day ago) to Raymond.Marhule, Bridgette, Aneske, me, Koketso, Antigone, Finance, Vumatel, Zoleka

Hi Team

Can we please have urgent feedback on this as the client is back on complaints

Regards Grace Molale

Email: *** *** | vumatel.co.za

VUMA Logo

Shawn Mandy <***> Attachments Wed, Nov 1, 2:55 PM (23 hours ago) to Grace, Aneske, Koketso, Raymond.Marhule, Antigone, Bridgette, Finance, Vumatel, Zoleka

Hi Grace

Thank you for your email

Any feedback as yet

Regards

Shawn Mandy <***> 8:15 AM (5 hours ago) to Grace, Raymond.Marhule, Bridgette, Vumatel, Zoleka, Aneske, Koketso, Antigone, Finance

Good day

Any feedback as yet

Regards

Shawn Mandy <***> 1:36 PM (22 minutes ago) to Grace, Aneske, Koketso, Raymond.Marhule, Antigone, Bridgette, Finance, Vumatel, Zoleka

Good day

Any feedback this is now not on anymore please can I have feedback because see the feedback from the chat so this go back and forward so I will take further with no feedback

According to Blessed M the ticket was close by Vumatel and now reopen so this how you treat your customers

*Blessed M.*: Thank you for holding, please note that your fault is still on pending status and your ticket was closed by Vumatel, However I have disputed the resolution therefore its open again and they will be in contact with you.