Very bad service Vumatel

Very bad customer support and service. I had an order for fibre service through MWeb to Vumatel which was never activated. Every time I contacted MWeb, they would say my query has been escalated to Vumatel for activation but I went for weeks without my service being activated. I then resorted to cancelling the order and requesting a refund but that in itself was a hassle. MWeb once again says it's Vumatel that must process my refund and that a request has been escalated but it's been more than the 10 working days prescribed and I'm sitting still without a refund. I tried numerous times to contact Vumatel directly through their complaints email but every time I'm referred back to MWeb as the ISP yet MWeb says it's Vumatel that must process the refund. No willingness to assist me whatsoever from Vumatel.