Very Bad service: They keep closing my tickets without providing me with a resolution.

Yhoo where do I even begin, I am so frustrated and angry. I haven't had internet for the past 7 days, I keep logging tickets with webafrica which apparently get moved to vumatel who is supposed to assign a technician to come and fix my line as they are(vumatel) the network provider. My tickets have been closed, twice now, allegedly by vumatel. I need to understand why Vumatel woould go and close my tickets without providing me with a resolution.

Everytime I follow up with webafrica, they keep telling vuma will contact me and schedule a time for their technician to come through and fix my line. But Vumatel keeps closing my tickets. Without sending the technician. I am spending my money now to buy data bundles so that I can be able to work. Yet I have internet that I pay for, without fail.