Very BAD Service from Vuma-Supersonic

I am tired of fighting now. I am so exhausted of trying to sort out a small issue with VUMATEL/Supersonic. I just need my account activated. First of all, it is damn near impossible to get hold of either of them. When you call Supersonic you will hold forever on the line just listening to music and a voice recording telling you to either leave a message to be called back or go to the Whatsapp line. You leave a message you don't get a call back. You go to Whatsapp, follow the prompts and the last message is "we are going to pass you on to our skilled agents to assist you momentarily" then that's it. If you are lucky you will get a response after a day or so. I have also tried reaching out on their Twitter page and Direct messages. They reply a day later and because I didn't see their response they say I took long to respond so they assume my query was resolved and then close the query. I don't stay on Twitter minute after minute. I have work to do. The three people I spoke to have all told me different things that lead up to the part where the account should be activated. I was told my query was escalated to Vuma to activate. I was then told it was activated I'm gonna receive a new password from Vuma. I am still waiting. I repeat I am tired of the run around you give us. We have work to do and we need connectivity (I'm sure you've heard this a thousand times before). I truly hope you will get competitors that actually care for the paying customer. Your processes are a huge mess.