PN
Phindile Ndebele-Shambamuto
1 reviews | Active since Apr 2023
18 Apr 2023, 15:39
VERY BAD SERVICE!!!
Our internet has been down since Saturday and we have been calling and emailing without any help. Every person we speak to keeps saying our matter has been escalated. I feel like they are just throwing this word around. It is ridiculous that we stay without internet for 4 days and no one is taking this seriously. We pay for this service because we NEED it and this is what we get from you! At this present time I am frantically searching for alternate service provider for my area because this is not it! Not when my payments are always on time.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
19 Apr 2023, 08:06Good day
Kindly note that there is an outage in your area due to fibre fault, repairs are still in progress. The estimated time of resolution has not yet been provided. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that there is an outage in your area due to fibre fault, repairs are still in progress. The estimated time of resolution has not yet been provided. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply19 Apr 2023, 08:06
Official
Good day
Kindly note that there is an outage in your area due to fibre fault, repairs are still in progress. The estimated time of resolution has not yet been provided. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that there is an outage in your area due to fibre fault, repairs are still in progress. The estimated time of resolution has not yet been provided. We will revert once feedback is received.
Kind Regards
The Vuma Team
PN
Phindile Ndebele-Shambamuto's updateReviewer Update
19 Apr 2023, 08:39Hi,
Would have been nice to send us an email or sms informing us about this outage. We don't know about it and as your customer I expect that information from you as and when it happens. No apology on your reply as well, wow! Absolutely no need for me to go back and forth with your call centre, this should have been communicated sooner. I am still a very unhappy customer!
Would have been nice to send us an email or sms informing us about this outage. We don't know about it and as your customer I expect that information from you as and when it happens. No apology on your reply as well, wow! Absolutely no need for me to go back and forth with your call centre, this should have been communicated sooner. I am still a very unhappy customer!
PN
Phindile Ndebele-Shambamuto's update19 Apr 2023, 08:39
Reviewer Update
Hi,
Would have been nice to send us an email or sms informing us about this outage. We don't know about it and as your customer I expect that information from you as and when it happens. No apology on your reply as well, wow! Absolutely no need for me to go back and forth with your call centre, this should have been communicated sooner. I am still a very unhappy customer!
Would have been nice to send us an email or sms informing us about this outage. We don't know about it and as your customer I expect that information from you as and when it happens. No apology on your reply as well, wow! Absolutely no need for me to go back and forth with your call centre, this should have been communicated sooner. I am still a very unhappy customer!
Vumatel's replyOfficial
19 Apr 2023, 14:45Hi Phindile Ndebele-Shambamuto
We are sorry to hear about your dissatisfaction. Your ISP is alerted when there is an outage and they should communicate with you. You may visit https://vumatel.co.za/network-status to view the network status.
Kind Regards
The Vuma Team
We are sorry to hear about your dissatisfaction. Your ISP is alerted when there is an outage and they should communicate with you. You may visit https://vumatel.co.za/network-status to view the network status.
Kind Regards
The Vuma Team
Vumatel's reply19 Apr 2023, 14:45
Official
Hi Phindile Ndebele-Shambamuto
We are sorry to hear about your dissatisfaction. Your ISP is alerted when there is an outage and they should communicate with you. You may visit https://vumatel.co.za/network-status to view the network status.
Kind Regards
The Vuma Team
We are sorry to hear about your dissatisfaction. Your ISP is alerted when there is an outage and they should communicate with you. You may visit https://vumatel.co.za/network-status to view the network status.
Kind Regards
The Vuma Team