Very BAD SERVICE

Previous service provider Afrihost contract ended on the 30th of November 2022 one month notice given 31 October 2022

Afrihost terminated the connection on the 30th November as agreed by both parties

New ISP is Vodacom Fiber….

New router delivered some ware in November all good

Started calling Vodacom from the 28th of November only to be told call on the 30th when the contract expire, we then did that

Ticket logged on the 30th of November and the SR number is ***

After many phone calls from the 1st of December and up to today we had all the excuses in the book as to why we are still without internet

· Ticket were not assigned to someone

· Waiting on Afrihost to release the line

· Waiting on Vumatel to connect us

· We have a back-log of work

· It is weekend now not sure if we will be able to assist

· It can take up to 72 hours for the connection to be completed

· And today 6 Dec again waiting for Vumatel and this might take until January 2023

VC-*** termination 2022-11-30 Cancellation 2022-12-01 ORDER_COMPLETE.