Very Bad Service

Good day. I have been without Wifi for 7 days and I have made numerous calls to Telkom and Vumatel. I also went to Telkom twice in Tygervalley and N1 City. I was told by a Telkom agent that called me that Vumatel switched my connection off. I did not receive any reason for this as my account is also paid up. My reference number at Telkom is (***4). I also would like to know if they are in breech of contract because I would like to cancel my contract with them. I also need to note that my sister which lives in a different area has the same problem.