Very bad service 😡😡

I have incurring LOS reflecting red on my router ebery month it’s the same issue, I’ll just wake up with no internet ,router is red ,last techinicians who came April 12th said they will log a query to order a new cable .That did not happen !Monday morning I woke up with same issue !Vumatel techinicians contacted me today I said I’ll be gone by 15:00 I have been waiting till now 😡😡worse part is I have Been to call them back with no luck