Very Bad Service

I logged a fault this morning for line / internet that is down, when I did a follow up 3hrs later the customer center agent told me that I need to wait for 24 hrs for it to be resolved. I personally this the turnaround time is ridiculous taking into consideration that I work from home which means I would be able to do my work for 3 days. It's high time that this companies relook this turnaround time. We take this because we believe that we will use the to enable us to do our work. To make matters worse this when I request to speak to the manager he the manager is not at work I cannot speak his managers manager. Just because Vumatel are the only infrastructure providers in this area does not mean they hold me to 24hrs turnaround ransom.