NM
Nomvelo M
1 reviews | Active since Dec 2021
09 Aug 2024, 16:56
Very bad service
Vumatel has ruined my entire long weekend. I’ve never been so desperate for Wi-Fi, they take long to respond to calls logged by metro fiber agents, even when it’s escalated. Very bad service. My urgent activation request from yesterday morning is still not resolved.
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Replies (2)
Vumatel's replyOfficial
10 Aug 2024, 15:41Good day Nomvelo
Please note that we ha ve escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we ha ve escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply10 Aug 2024, 15:41
Official
Good day Nomvelo
Please note that we ha ve escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we ha ve escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
NM
Nomvelo M's updateReviewer Update
12 Aug 2024, 14:20This matter is still not resolved! Even after several escalations. Vumatel has no regard for customers whatsoever. It cannot take this long to do an activation. The 48 hours you say it takes is lies and false information.
NM
Nomvelo M's update12 Aug 2024, 14:20
Reviewer Update
This matter is still not resolved! Even after several escalations. Vumatel has no regard for customers whatsoever. It cannot take this long to do an activation. The 48 hours you say it takes is lies and false information.