Very bad fiber service Vumatel

Item: Vumatel
Rating: 1

Totally ***********. We have had no fiber since Wednesday last week. Almost impossible to get through to hours 8am to 2pm. Then it can take a half an hour. Keep in mind using own data. They give you the same story it's 24/48 hour turn around time- who's time, 7 days later. NO FEEDBACK, no info. Everything on fiber phones, Internet and TV, other that finding a new fiber support what can be done? VERY UPSET Liz Penprase

Helpful (0)

Replies (2)

Vumatel's replyOfficial

15 Mar 2018, 17:26

Good Evening Liz

We trust that you are well.

Thank you very much for taking our call this evening. We sincerely apologise for the inconvenience caused. We are however glad that your issue has been resolved and we will now be closing the issue off on our site.

We hope you find the above in order.

Kind Regards

The Vuma Team

Vumatel's reply15 Mar 2018, 17:26

Official

Good Evening Liz

We trust that you are well.

We hope you find the above in order.

Kind Regards

The Vuma Team

's updateReviewer Update

21 Mar 2018, 08:38

I would like to thank Hellopeter.com for the wonderful response to my complaint about Vumatel. They arrived, got to work and sorted the problem, was lovely. When they left they rang the gate bell to say it was up and working. They even phoned the next day to see if everything was working well. And to wish me happy birthday. From total frustration to thrilled. Huge thanks to you all. Enjoy your day #greatbusiness

's update21 Mar 2018, 08:38

Reviewer Update