RT
Rachel T

1 reviews | Active since Mar 2021

01 May 2024, 08:20

Very bad

Good day hope all is well I have a major complaint and think this is so unprofessional I am very upset. If the Wifi is not off there is a problem with the payment. the payment will go through no problem for a bout view month and then you will receive a sms or email sorry your wifi will be switch off due to payment not made money is in the account, but Vuma is *********** do do there work. when you go on the website to refresh the payment it is in possible when you need to get ahold of someone that is A GREATER MISSION ON EARTH TO GET AHOLD OF ANYONE . I think this is so unfair to me as a client to struggle like this every time and get no assistance form anyone. I NEED THIS TO BE SORTED OUT AND MY WIFI BACK ON IMMIDIATLY

0
Replies (5)
Vumatel
Vumatel's reply01 May 2024, 08:58
Official
Good day Rachel

Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.

Kind Regards
The Vuma Team
RT
Rachel T's update01 May 2024, 09:09
Reviewer Update
Ok your responds is not sufficient read the complaint again and fix the Payments.
and stop censoring my message.
Good day hope all is well I have a major complaint and think this is so unprofessional I am very upset. If the Wifi is not off there is a problem with the payment. the payment will go through no problem for a bout view month and then you will receive a sms or email sorry your wifi will be switch off due to payment not made money is in the account, but Vuma is *********** to do there work. when you go on the website to refresh the payment it is in possible when you need to get ahold of someone that is A GREATER MISSION ON EARTH TO GET AHOLD OF ANYONE . I think this is so unfair to me as a client to struggle like this every time and get no assistance form anyone. I NEED THIS TO BE SORTED OUT AND MY WIFI BACK ON IMMIDIATLY

RT
Rachel T's update02 May 2024, 05:44
Reviewer Update
Bad service my internet has been switch off after complaining about payment that did not go off on tbere side no one availble to assist me as client the are rude and *********** im very upset
Vumatel
Vumatel's reply02 May 2024, 07:22
Official
Good day Rachel

Please contact your ISP for any assistance with billing and payment inquiries.

Kind Regards
The Vuma Team
RT
Rachel T's update02 May 2024, 07:25
Reviewer Update
Ok between vuma and webafricq who is responsible what is the ISP. Because it seems like no one want to assist