Very angry and annoyed and frustrated customer

My line was suspended on the 2nd of November due to non payment cause I forgot to update my new card details. Then I called in the same day for my service to be restored and requested them to send me a payment link which they failed to do that. I called my ISP Supersonic again on the 3rd November still nothing was done I've been calling Supersonic everyday.

Speaking to different agent no one seems to help me they keep on telling me that they've escalated the matter to vuma and they are not getting back to them. It's more than a week now hearing the same story I've paid last week Wednesday on the 08 November still my Fibre is not reactivated.

The agents I spoke to and never came back to me about my issue are Palesa Kwena Khensani Tracy The only agent who keeps on coming back to me is Èthel even though she's struggling to sort out the problem pls hello Peter I now need your assistance cause it's now long overdue we are almost in the middle of the month still no service