Utterly useless!! No Communication, no real updates and no Feedback.

Utterly useless!! No Communication, no real updates and no Feedback.

My Fibre line went down at 7pm Monday 22/05/23, I reported the Fibre that is down with my ISP. I get a message saying this is on Vumatel Side, and got my reference number.

And since then, i got some communication back, Tuesday 23/05.23 in the morning it was Vandalism that caused the outage. And that their team is on site Fixing the problem. Later that afternoon it was a tree that fell on the main line, and the team is on site fixing the problem. Its Wednesday 24/05/23 and still no internet.

They can't give me real answers, and now lying to me on what is going on. I tried to get updates, but they just ignore me.

Vumatel is really really a bad choice! I'll be moving away from them as soon as i can. And i will never ever recommend to use their service. If they don't lie to me, or have better communication I don't think i would have been so cross with them.

I need a ETA!!! No other excuses!