MZ
Matthew Z
1 reviews | Active since Oct 2018
04 Oct 2018, 08:54
Utterly Shocking Communication / Service
I required a standard installation of a fibre line, all the infrastructure already in place, all that was required was for the technician to come in, splice the line and give an object number to my ISP. This has proved impossible for Vumatel to implement in a reasonable time (2 weeks and counting now). The communication from Vumatel is downright shocking, I have wasted hundreds of Rands of airtime phoning their call centre. I have been promised "Someone will give you a call to update you" at least 6 times and I have not once received a call from Vumatel. This is UNACCEPTABLE. I am disgusted by how poor the communication is. This issue is still outstanding and I have no choice but to keep phoning every day in the hopes of getting this sorted out. And every day I go without internet access. If you have other choices for your fibre line, go with someone else.
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Vumatel's replyOfficial
04 Oct 2018, 14:53Good day
Please accept our sincere apologies for the service you have received thus far. Kindly note that we have escalated your query to our installations team for further assistance.
Regards
The Vuma Team
Best regards,
Vumatel's reply04 Oct 2018, 14:53
Official
Good day
Please accept our sincere apologies for the service you have received thus far. Kindly note that we have escalated your query to our installations team for further assistance.
Regards
The Vuma Team
Best regards,
MZ
Matthew Z's updateReviewer Update
08 Oct 2018, 09:59I have still not received a single phone call from Vumatel, this is beyond unacceptable! You are now competing with Telkom for most hated company to deal with. You are incapable of communicating with your clients. Utterly disgusting that I am still having to phone every day with no joy.
MZ
Matthew Z's update08 Oct 2018, 09:59
Reviewer Update
I have still not received a single phone call from Vumatel, this is beyond unacceptable! You are now competing with Telkom for most hated company to deal with. You are incapable of communicating with your clients. Utterly disgusting that I am still having to phone every day with no joy.