AE
Andrea E
1 reviews | Active since Sept 2021
18 May 2024, 12:16
Utterly disgusting service
I have called their customer service line 40 times only to wait and then be connected and someone says hi and disconnects the line, when u do get through to someone they either not interested in assisting or doesn't bother calling u back even though they have a call back service, utterly disgusting service I am still without my wifi line after their sla of 24-72 hours.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
20 May 2024, 08:42Good day Andrea
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Please provide us with your Vumatel ticket logged with your ISP, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Please provide us with your Vumatel ticket logged with your ISP, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply20 May 2024, 08:42
Official
Good day Andrea
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Please provide us with your Vumatel ticket logged with your ISP, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Please provide us with your Vumatel ticket logged with your ISP, and we will assist with your inquiry.
Kind Regards
The Vuma Team
AE
Andrea E's updateReviewer Update
20 May 2024, 08:58Hi I have since attempted to contact the number back but have not been possible to reach you, please see attached details requested
Good day, multiple follow up emails have been sent to the vumatel service delivery team, we have requested them to assist with the automated ticket ***9 , the matter is still in progress, and within the 24 - 72 hr ETAT as logged on the 14th, however should possibly be resolved by now or have a tech dispatched, we have followed up again, you can call *** to follow up directly using as the reference, ***9 we are still awaiting
actioning from them as well, We do apologise for any inconvenience caused.
My wifi is still not working and no one has been out to resolve this matter.
Please note that there are two connections to this property my network provider is supersonic and the altednative is with access.
Regards
Andrea
Good day, multiple follow up emails have been sent to the vumatel service delivery team, we have requested them to assist with the automated ticket ***9 , the matter is still in progress, and within the 24 - 72 hr ETAT as logged on the 14th, however should possibly be resolved by now or have a tech dispatched, we have followed up again, you can call *** to follow up directly using as the reference, ***9 we are still awaiting
actioning from them as well, We do apologise for any inconvenience caused.
My wifi is still not working and no one has been out to resolve this matter.
Please note that there are two connections to this property my network provider is supersonic and the altednative is with access.
Regards
Andrea
AE
Andrea E's update20 May 2024, 08:58
Reviewer Update
Hi I have since attempted to contact the number back but have not been possible to reach you, please see attached details requested
Good day, multiple follow up emails have been sent to the vumatel service delivery team, we have requested them to assist with the automated ticket ***9 , the matter is still in progress, and within the 24 - 72 hr ETAT as logged on the 14th, however should possibly be resolved by now or have a tech dispatched, we have followed up again, you can call *** to follow up directly using as the reference, ***9 we are still awaiting
actioning from them as well, We do apologise for any inconvenience caused.
My wifi is still not working and no one has been out to resolve this matter.
Please note that there are two connections to this property my network provider is supersonic and the altednative is with access.
Regards
Andrea
Good day, multiple follow up emails have been sent to the vumatel service delivery team, we have requested them to assist with the automated ticket ***9 , the matter is still in progress, and within the 24 - 72 hr ETAT as logged on the 14th, however should possibly be resolved by now or have a tech dispatched, we have followed up again, you can call *** to follow up directly using as the reference, ***9 we are still awaiting
actioning from them as well, We do apologise for any inconvenience caused.
My wifi is still not working and no one has been out to resolve this matter.
Please note that there are two connections to this property my network provider is supersonic and the altednative is with access.
Regards
Andrea
AE
Andrea E's updateReviewer Update
21 May 2024, 00:14Hi
I have since spoken to my ISP (supersonic) who has confirmed that my issue is still not resolved as they are unable to locate my wifi details as being active, I have been advised that a technition needs to be sent to the property to complete a cross patch to enable my wifi signal, it has now been 7 days of inactive wifi and between the two service providers the urgency placed into this matter by yourselves is shocking as I have mentioned that I am reliant on a active network for working purpose resulting in loss of revenue affecting my daily livelihood. Can I once again ask that urgency be placed into getting this matter sorted.
I have since spoken to my ISP (supersonic) who has confirmed that my issue is still not resolved as they are unable to locate my wifi details as being active, I have been advised that a technition needs to be sent to the property to complete a cross patch to enable my wifi signal, it has now been 7 days of inactive wifi and between the two service providers the urgency placed into this matter by yourselves is shocking as I have mentioned that I am reliant on a active network for working purpose resulting in loss of revenue affecting my daily livelihood. Can I once again ask that urgency be placed into getting this matter sorted.
AE
Andrea E's update21 May 2024, 00:14
Reviewer Update
Hi
I have since spoken to my ISP (supersonic) who has confirmed that my issue is still not resolved as they are unable to locate my wifi details as being active, I have been advised that a technition needs to be sent to the property to complete a cross patch to enable my wifi signal, it has now been 7 days of inactive wifi and between the two service providers the urgency placed into this matter by yourselves is shocking as I have mentioned that I am reliant on a active network for working purpose resulting in loss of revenue affecting my daily livelihood. Can I once again ask that urgency be placed into getting this matter sorted.
I have since spoken to my ISP (supersonic) who has confirmed that my issue is still not resolved as they are unable to locate my wifi details as being active, I have been advised that a technition needs to be sent to the property to complete a cross patch to enable my wifi signal, it has now been 7 days of inactive wifi and between the two service providers the urgency placed into this matter by yourselves is shocking as I have mentioned that I am reliant on a active network for working purpose resulting in loss of revenue affecting my daily livelihood. Can I once again ask that urgency be placed into getting this matter sorted.