Utterly Disgusted with Vumatel’s Service

I am beyond frustrated with Vumatel’s lack of service and professionalism. My area experienced a total outage on Sunday, 15th December, which was restored late that afternoon or early evening. However, on Monday, 16th December, I lost connection again, even though the rest of my area had service.

I logged a call on Tuesday, 17th December, at 08:30. To their credit, the issue was resolved within just over an hour, and the connection was restored. Unfortunately, this didn’t last long as the connection went down again a few hours later. I logged another call at 15:00 the same day and followed up multiple times, only to be met with agents who couldn’t provide any real assistance.

Today, I followed up several more times and, just a few minutes ago, was informed that my ticket still hasn’t been assigned to a technician. This is unacceptable! I work from home and rely on a stable internet connection to do my job. Despite being told the turnaround time is 24-48 hours, Vumatel has failed to prioritize my case or even assign a technician in a timely manner.

In just two days, I’ve had to spend a significant amount of money on mobile data to stay connected for work. The stress, frustration, and anger I’m experiencing because of Vumatel’s poor service are unbearable. I am seriously considering switching to another service provider because their service is utterly disappointing and unprofessional.

If you value reliable service and proper customer support, I wouldn’t recommend Vumatel at all.