Utterly Appalled at Customer Service

Vumatel came to do a fibre installation on the 5th of September 2024. Their installation technicians mounted the CPE unit on the wall, ran the fibre cable to the boundary box but did not terminate fibre cable at CPE end. Then I was informed that there were no available ports in the boundary box and that I would be contacted about what their next steps would be. It is now the 10th. To date, I have made several calls to customer support, to no avail. Not a single call has been made back to me. I find this type of business practice utterly disgusting.