Utter professionalism and bad service from Vumatel.

Vumatel sent NanoFibre to come do my fibre installation by my new address. Firstly NanoFibre rushed the install that caused them to have to pull a new fibre cable again. After pulling the second cable they had to get a second team out to come with their fibre splicers to splice the points again and then they only realized that the problem is on Vumatel's side. Now here is the the actual problem that I have at the moment. I currently do not have a working fibre line and no internet. When I phone vumatel to get an update all I get told the whole time is that it is going to take up to 5 working days. So what does that mean. It means that I am now going to sit without internet probably up until next week and I use my internet for work. The more I tell them that the more they come back and say policy says 5 working days and further that that they just do not care. I have never in my life delt with such professionalism where all they keep on saying is 5 working days and that is it even though I tell them my internet is for work. Unfortunately Vumatel is the only fibre by my new address witch means I have to stay by them but if it was up to me I would move away from them in a blink of an eye and never deal with them again.