MH
Marius H

1 reviews | Active since Feb 2017

15 Feb 2017, 16:30

USELESS!!!!!!!!!!!! Worst client service and staff with the same excuse over and over!!!!

<p>My instalation was booked for the 26th of January at 11H30......i received quite a few emails reminding me of of the instalation but i received a call on the 25th and was informed that my instalation was canceled because something was apparently wrong with the fibre in my area.</p> <p> </p> <p>Well its the 15th of Feb and after lots of calls to Vumatel i just get told over and over eeee..... "we not ready yet" or eee you not an the system (but i then sudenly appear on the system when i forward the emails i was sent)!!! I spoke to a guy busy with an instalation in my street and he told me that there is NOTHING wrong with the fiber and and that it is running and working 100%!!!</p> <p>I called Vumatel head office and asked to speak to a manager.......hahaha and the call gets dropped. Vumatel your service is _________. (i think you know what i think of your service!) </p> <p> </p> <p> </p>

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Replies (1)
Vumatel
Vumatel's reply16 Feb 2017, 10:15
Official

Good day,

We apologise for the inconvenience caused and understand your frustration.

Please, could you kindly send your contact details and physical address to *** so that we can inform the scheduling team and they can reschedule your in-home installation?

Kind regards,

The VUMA Team