1 reviews | Active since Feb 2017
USELESS!!!!!!!!!!!! Worst client service and staff with the same excuse over and over!!!!
<p>My instalation was booked for the 26th of January at 11H30......i received quite a few emails reminding me of of the instalation but i received a call on the 25th and was informed that my instalation was canceled because something was apparently wrong with the fibre in my area.</p> <p> </p> <p>Well its the 15th of Feb and after lots of calls to Vumatel i just get told over and over eeee..... "we not ready yet" or eee you not an the system (but i then sudenly appear on the system when i forward the emails i was sent)!!! I spoke to a guy busy with an instalation in my street and he told me that there is NOTHING wrong with the fiber and and that it is running and working 100%!!!</p> <p>I called Vumatel head office and asked to speak to a manager.......hahaha and the call gets dropped. Vumatel your service is _________. (i think you know what i think of your service!) </p> <p> </p> <p> </p>
Good day,
We apologise for the inconvenience caused and understand your frustration.
Please, could you kindly send your contact details and physical address to *** so that we can inform the scheduling team and they can reschedule your in-home installation?
Kind regards,
The VUMA Team
Good day,
We apologise for the inconvenience caused and understand your frustration.
Please, could you kindly send your contact details and physical address to *** so that we can inform the scheduling team and they can reschedule your in-home installation?
Kind regards,
The VUMA Team
