VG
Vinod G
1 reviews | Active since Nov 2020
31 Oct 2022, 16:39
Useless Vumatel
What a useless company. I am forced to use their infrastructure. Any service provider I choose is forced to go through Vumatel. Constant headaches. Afrihost is my service provider and I have been without inter net for almost 4 days response is up to 72 hours to resolve? 72hours fiber for the middle ages ticket number
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Replies (6)VG
Vinod G's updateReviewer Update
02 Nov 2022, 08:38Yes restored with a 20mb line when we pay for a 50mb line? As of 7:36 November 2nd November still on the 20mb line? As stated Useless. Please check with Afrihost and restore my 50mb line without disconnecting me for days to do this.
VG
Vinod G's update02 Nov 2022, 08:38
Reviewer Update
Yes restored with a 20mb line when we pay for a 50mb line? As of 7:36 November 2nd November still on the 20mb line? As stated Useless. Please check with Afrihost and restore my 50mb line without disconnecting me for days to do this.
VG
Vinod G's updateReviewer Update
02 Nov 2022, 09:01As stated usless I have done this multiple times with Afrihost and as soon as i query it Vumatel disconnects my fibre for two days to rectify the speed issue why is this? Vumatel is usless and Dietlof Mare the Ceo emailed him no response why? Indirectly Dietlof is telling me to voetsek because im not worth his time but he is happy to take my money? Maybe he should apply for a government position and this speaks to your organisation. If the Head does not understand customer service what would anyone else understand this?
VG
Vinod G's update02 Nov 2022, 09:01
Reviewer Update
As stated usless I have done this multiple times with Afrihost and as soon as i query it Vumatel disconnects my fibre for two days to rectify the speed issue why is this? Vumatel is usless and Dietlof Mare the Ceo emailed him no response why? Indirectly Dietlof is telling me to voetsek because im not worth his time but he is happy to take my money? Maybe he should apply for a government position and this speaks to your organisation. If the Head does not understand customer service what would anyone else understand this?
Vumatel's replyOfficial
02 Nov 2022, 09:32Kindly note that we have configured your line. Please reboot and conduct another speed test and advise the speed received.
Vumatel's reply02 Nov 2022, 09:32
Official
Kindly note that we have configured your line. Please reboot and conduct another speed test and advise the speed received.
VG
Vinod G's updateReviewer Update
02 Nov 2022, 10:30Current speed after reboot is Download 19.8mb upload 12.1mb
Line speed paid for at afrihost is 50mb download and 50mb upload.
Line speed paid for at afrihost is 50mb download and 50mb upload.
VG
Vinod G's update02 Nov 2022, 10:30
Reviewer Update
Current speed after reboot is Download 19.8mb upload 12.1mb
Line speed paid for at afrihost is 50mb download and 50mb upload.
Line speed paid for at afrihost is 50mb download and 50mb upload.
VG
Vinod G's updateReviewer Update
02 Nov 2022, 17:02No reply? Linee speed still at 20mb download it should have been 50mb
VG
Vinod G's update02 Nov 2022, 17:02
Reviewer Update
No reply? Linee speed still at 20mb download it should have been 50mb
Vumatel's replyOfficial
03 Nov 2022, 09:09Good day
Kindly note that we have configured your line on our end. Please contact your ISP to assist with their router setting configurations on their end.
Kind Regards
Zoleka Guca
Kindly note that we have configured your line on our end. Please contact your ISP to assist with their router setting configurations on their end.
Kind Regards
Zoleka Guca
Vumatel's reply03 Nov 2022, 09:09
Official
Good day
Kindly note that we have configured your line on our end. Please contact your ISP to assist with their router setting configurations on their end.
Kind Regards
Zoleka Guca
Kindly note that we have configured your line on our end. Please contact your ISP to assist with their router setting configurations on their end.
Kind Regards
Zoleka Guca