MK
Mckayla K

1 reviews | Active since Jul 2018

12 Sept 2022, 11:01

USELESS VUMATEL AND MWEB, USELESS I TELL YOU!

Terrible service!! I have ordered the wifi product on the 30th of August, we are now on the 12th of September and in all honesty I can tell you that nothing has happened since then, I have to phone in 4 times a day just to get the activation done, they weren't even supposed to come out for the installation (and thank goodness for that otherwise I would have still waited) They merely just need to activate me but between Mweb and Vumatel, no one knows what they are doing. There is no communication from either side and I am at the point where Vumatel and MWeb can come pick up the pieces of the router on the road. JUST WANT TO BE ACTIVATED!! IS THAT SO MUCH TO ASK???????? and the worst of it all is, there was an appointment scheduled for 9 am Saturday morning, Still waiting for mr AMOS to come through to sort this out. Seems like cancelling and just having to pay for data is a better option. Customers obviously mean nothing to you.

0
Replies (6)
Vumatel
Vumatel's reply12 Sept 2022, 11:23
Official
Good day Mckayla
Thanks for making contact with us. Kindly provide us with your full address and account holder's details.


Kind Regards
Zoleka Guca
MK
Mckayla K's update12 Sept 2022, 11:31
Reviewer Update
45 Pan Street Casseldale Springs, ***, *** - M de Kock
Vumatel
Vumatel's reply12 Sept 2022, 12:23
Official
Good day Mckayla
Thanks for making contact with us.
Kindly note that we have escalated your activation request to our installations team to assist. We will revert once feedback is received.

Kind Regards
Zoleka Guca
MK
Mckayla K's update12 Sept 2022, 13:16
Reviewer Update
Please stick by your word in regards to reverting back to me as I have been disappointed before. Thank you
Vumatel
Vumatel's reply12 Sept 2022, 14:19
Official
Good day Mckayla
Kindly note that we have requested feedback from the team. We will revert once feedback is received.


Kind Regards
Zoleka Guca
Vumatel
Vumatel's reply14 Sept 2022, 07:31
Official
Good day Mckayla

Hoe this email finds you well.
Please advise if your service has been activated.


Kind Regards
Zoleka Guca