Useless Vumatel

I have been waiting since 20 November for the line to be released at my new place since 20 November. Both Home Connect and myself have been trying to get Vumatel to release it and still there is nothing. I didn't want to use Vumatel because I have never had good service from them but unfortunately they are the only fibre in my complex. It is ridiculous that it is taking this long. I was promised that it could take about 72 hrs and I am still waiting. The customer care has escalated it to Maintenance but can't even give me a number so I can phone Maintenance myself because they don't have a direct line apparently. Absolutely useless, but I think they know we have no choice because they are the only fibre company we can use.