DN
Daryll N
1 reviews | Active since Sept 2019
19 Sept 2019, 11:38
Useless Vumatel
I've app**** for fibre with Afrihost, but on application I'm told there is already an installation at my address. There isn't. It's now been over 3 weeks trying to get it sorted. Vumatel didn't even call me once since I app**** yet they keep telling Afrihost they have installed. How did you install without even coming to my house or calling me to make an appointment. I can't get them to give me an area manager's number to get something done. Absolutely useless yet when they first installed fibre in my area they were there everyday trying to sell me their **** service.
Helpful (0)
Replies (10)0
Replies (10)
Vumatel's replyOfficial
20 Sept 2019, 10:31Good Morning Darryl
We trust that you are well.
Kindly email us on *** in order for us to assist you.
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us on *** in order for us to assist you.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply20 Sept 2019, 10:31
Official
Good Morning Darryl
We trust that you are well.
Kindly email us on *** in order for us to assist you.
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us on *** in order for us to assist you.
Kind Regards
The Vuma Team
Best regards,
DN
Daryll N's updateReviewer Update
20 Sept 2019, 10:36Good Morning,
I cannot see your email address, it's all stars. Please provide.
Reference number from Afrihost: ISP-109069.
I cannot see your email address, it's all stars. Please provide.
Reference number from Afrihost: ISP-109069.
DN
Daryll N's update20 Sept 2019, 10:36
Reviewer Update
Good Morning,
I cannot see your email address, it's all stars. Please provide.
Reference number from Afrihost: ISP-109069.
I cannot see your email address, it's all stars. Please provide.
Reference number from Afrihost: ISP-109069.
Vumatel's replyOfficial
20 Sept 2019, 10:51Hi Daryll
Thank you for the reference number. We will look into it and revert back to you.
Regards
The Vuma Team
Thank you for the reference number. We will look into it and revert back to you.
Regards
The Vuma Team
Best regards,
Vumatel's reply20 Sept 2019, 10:51
Official
Hi Daryll
Thank you for the reference number. We will look into it and revert back to you.
Regards
The Vuma Team
Thank you for the reference number. We will look into it and revert back to you.
Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
20 Sept 2019, 11:14Hi Daryll
The team has advised that there is an active service.
The team has advised that there is an active service.
Best regards,
Vumatel's reply20 Sept 2019, 11:14
Official
Hi Daryll
The team has advised that there is an active service.
The team has advised that there is an active service.
Best regards,
DN
Daryll N's updateReviewer Update
20 Sept 2019, 11:20Clearly you don't seem to read the complaint properly. That's exactly what I said. You keep telling me that there is an active service but no one has come and installed the line. I don't know which house they have been going to but it is not my house. Please get them to call me to come and check for themselves, stop giving me the same story and get someone out here
DN
Daryll N's update20 Sept 2019, 11:20
Reviewer Update
Clearly you don't seem to read the complaint properly. That's exactly what I said. You keep telling me that there is an active service but no one has come and installed the line. I don't know which house they have been going to but it is not my house. Please get them to call me to come and check for themselves, stop giving me the same story and get someone out here
DN
Daryll N's updateReviewer Update
20 Sept 2019, 11:21They are definitely going to the wrong house
DN
Daryll N's update20 Sept 2019, 11:21
Reviewer Update
They are definitely going to the wrong house
DN
Daryll N's updateReviewer Update
20 Sept 2019, 11:22Is it so hard for them to pick up the phone and call the client? They never called me once since I app****
DN
Daryll N's update20 Sept 2019, 11:22
Reviewer Update
Is it so hard for them to pick up the phone and call the client? They never called me once since I app****
DN
Daryll N's updateReviewer Update
23 Sept 2019, 11:03Well done. You just proved once again how useless Vumatel is.
DN
Daryll N's update23 Sept 2019, 11:03
Reviewer Update
Well done. You just proved once again how useless Vumatel is.
Vumatel's replyOfficial
26 Sept 2019, 08:15Good Morning Darryl
We trust thart you are well.
Can you please advise if your issue has been resolved.
Regards
The Vuma Team
We trust thart you are well.
Can you please advise if your issue has been resolved.
Regards
The Vuma Team
Best regards,
Vumatel's reply26 Sept 2019, 08:15
Official
Good Morning Darryl
We trust thart you are well.
Can you please advise if your issue has been resolved.
Regards
The Vuma Team
We trust thart you are well.
Can you please advise if your issue has been resolved.
Regards
The Vuma Team
Best regards,
DN
Daryll N's updateReviewer Update
26 Sept 2019, 08:48Hi,
No it has not been resolved. I have still not even received a call from your team from day 1. They are still giving Afrihost the same story but nobody has come to check.
No it has not been resolved. I have still not even received a call from your team from day 1. They are still giving Afrihost the same story but nobody has come to check.
DN
Daryll N's update26 Sept 2019, 08:48
Reviewer Update
Hi,
No it has not been resolved. I have still not even received a call from your team from day 1. They are still giving Afrihost the same story but nobody has come to check.
No it has not been resolved. I have still not even received a call from your team from day 1. They are still giving Afrihost the same story but nobody has come to check.