Useless! Unathorised cancelation!!!

If I could give 0 stars I would. This company is incompatent. They mess around with your order just to make sales. They don't active listen when all they need to do is read... Because there is no telephone line for customer service and complaints which is absolutely ridiculous. They make you stay on chats for hours and to this day almost a month later issue is not resolved and still messing around!

This all initially started when I requested to move services from one address to my new address. As I'm moving. I specifically requested 2 weeks only. Next day I Recieved an email engineer needs someone at my premises as they are coming. How is 24 hours the same as 14 days.

Moving on another hour or more of my time wasted trying to fix the mess up done by these people!

I then decided to rather cancel the new order, they tried to still tell me not to cancel cos canceling takes 5 working days. Are theyyyy not listening 5 working days... I'm only in my new premises in 2 weeks! Why on earth would I move my services if I HAVE NOT MOVED YET!!!

me thinking this was done... Which it was. They made another MESS UP by putting through a request to cancel my existing service as well without my authorisation! And then still want to charge me a R1000 for a cancelation they requested not myself.

I will not pay for it, I will cancel my direct debit as this an unathorised payment and unathorised cancelation which is *******!

You just made this easier for me, so you want to cancel . Go ahead continue with the unathorised cancelation. Because I will find a provider where there is actuly customer service and people who can read if they on chats!

This company is useless, they play around with your orders and your money! Beware people don't go with this provider.

I've had nothing but issues from the start of my service. They are useless.

And to top it off I only found out about the cancelation because a manager called me today to tell me! Lol! You would of cancelled without informing the person that PAYING THE BILL!

This manager promised me a call back at 2pm, only Recieved a call at 2h30pm. I asked for a call back in 10 minutes... An hour later I'm waiting.

I'm a manager of a service provider, if we had to do this. Our clients would take us to ofcom and the ombudsman. I will also raise a case with the ombudsman because you playing around! I use this internet for work! And you messing around

Remove the disconnection fee.

This your companies negligence. And I'm keeping record of this and will add a review every single day if need be!