LG
Lourens G

1 reviews | Active since Jul 2016

07 Mar 2018, 21:49

Useless Support and Service

I have been having internet interruptions since Sunday where at most I could use my internet for 5 minutes without it dropping I am on Fibre and I pay R1199 for my package and this is the Internet service I sit with when I ask them to look they just say there is nothing wrong with my connection but I physically cannot work at night from home and this is costing me a lot of money .

I am really not happy Neither Vuma tel or my ISP Cool ideas can assist me and I sit with this poor connection.

0
Replies (3)
Vumatel
Vumatel's reply09 Mar 2018, 12:56
Official

Good day Lourens

We trust that you are well.

We will look into this issue and revert back to you.

We hope you find the above in order.

Kind Regards

The Vuma Team

Vumatel
Vumatel's reply10 Mar 2018, 11:47
Official

Good Morning Lourens

We trust that that your are well.

Thank you very much taking our call this morning. We are glad you are now able to connect so we will mark the issue as resolved on our side.

We hope you find the above in order.

Kind Regards

The Vuma Team

LG
Lourens G's update12 Mar 2018, 17:16
Reviewer Update
My line is now slower than ever and the problem does not sit at Coolideas it is with VumaTel I have also a ticket logged with vumatel ***