JD
James D

1 reviews | Active since Sept 2019

26 Sept 2019, 17:44

Useless Service Provider!

What useless people you employ!

On Monday one of my neighbors in the complex which I live was having their fibre installed. So these 2 technicians pitch up. In the process of installing one fine line they manage to break mine and 2 other tenants fine connections. So after logging a call with Vumatel I don’t get any feedback until on Wednesday morning I get a call telling me to open my gate.

Now busy at work I tell them that I can’t make it home so they reschedule to come this morning.

I now have to scramble this morning to get keys to someone to help me, put them seriously out of their way to come open for the Vumatel installers!

Later I come home to find that I still have the SAME PROBLEM AND THE INTERNET IS STILL BROKEN!!!

So please tell me who is going to refund me for all these day which I haven’t had internet due to VUMATEL breaking it?

Who is going to pay my domestic worker to come in for another day for the SAME technicians who have already broken my internet twice?

And most importantly WHEN AM I GOING TO HAVE INTERNET AGAIN SO THAT I CAN DO WORK AT HOME!!!!!!!!!

0
Replies (1)
Vumatel
Vumatel's reply27 Sept 2019, 11:54
Official
Good day 

Please note that your issue has been escalated your query to our support team for further assistance.

Regards
The Vuma Team