IH
Ian H
1 reviews | Active since May 2013
27 Feb 2023, 09:29
Useless service from VUMA fibre
I have been without internet since Wednesday 22 Feb 2023 and it is now Monday 27 Feb 2023. My ISP, Vodacom. tell me that it is a Vuma fault and that I will be contacted by a Vuma technician to make an appointment to come on site. This still hasn't happened and Vodacom tell me that "hopefully it will be sorted out this week"!! This is just not good enough in an age where we rely so heavily on internet connectivity.
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Vumatel's replyOfficial
27 Feb 2023, 14:55Good afternoon Ian
I trust that you are well
Thank you very much for taking our call this afternoon. As discussed I have escalated your ticket to the maintenance department to assign a technician.
Kind Regards
The Vuma Team
I trust that you are well
Thank you very much for taking our call this afternoon. As discussed I have escalated your ticket to the maintenance department to assign a technician.
Kind Regards
The Vuma Team
Vumatel's reply27 Feb 2023, 14:55
Official
Good afternoon Ian
I trust that you are well
Thank you very much for taking our call this afternoon. As discussed I have escalated your ticket to the maintenance department to assign a technician.
Kind Regards
The Vuma Team
I trust that you are well
Thank you very much for taking our call this afternoon. As discussed I have escalated your ticket to the maintenance department to assign a technician.
Kind Regards
The Vuma Team