Useless service

I had my fibre installed 2 weeks ago and I have had no internet ever since the fibre was installed. I have been waiting for a technician till today. Tomorrow will be exactly 3 weeks with no Internet but apparently I owe them R648.67. What exactly do I owe them for when they can't even get a technician to my hou. I have received 10 emails with the above:

Hi Gugulethu, Your fault has now exceeded our standard service level agreement timeframe. Due to the nature of your fault, it has now been escalated to our EXCO Team

During this process, your Senior Faults Technician assigned to your case will be in communication with you throughout the day.

Please see your updated fault information below: Webafrica reference: #213131 Service: Fibre: Vumatel Uncapped 25/25 Mbps (nic) Provider: Vumatel Trenched Logged on: 2024-04-23 19:34:39 Status: Open Priority level: 4 (66h+)

We sincerely apologise for any inconvenience caused.

Kind Regards, The Webafrica Support Team