useless lies
These guys were supposed to do maintenance in my area for an hour.
Great upgrade, Now I have no internet for over 24 hours. what a bunch of clowns.
They were supposed to come out and fix there upgrade an hour later, 12 hours later still no one. maybe the did maintenance on their vehicles so they don't work any more either.
This is really ridiculous service.
I am working from Home. How with no internet.
Really a company in the stone age not the 21st century
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
04 Jul 2020, 13:26Good Afternoon Thorsten
We trust that you are well.
Kindly email us on *** in order for us to follow up with the team.
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us on *** in order for us to follow up with the team.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply04 Jul 2020, 13:26
Official
Good Afternoon Thorsten
We trust that you are well.
Kindly email us on *** in order for us to follow up with the team.
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us on *** in order for us to follow up with the team.
Kind Regards
The Vuma Team
Best regards,
's updateReviewer Update
05 Jul 2020, 11:45What the hell do you mean I must write you, I have, email are ignored customers are ignored, you support team lies and your systems are failing you, Now your staff tell me my debit order did not go off, you have not even attempted to collect?
Then the tell me Pay fast failed, and on Afrihost it shows my account is up to date.
How many different levels of incompetence is there in this setup?
And I work from home, Thursday - Sundays, I have had no internet and could not work, I have already lost 3000 rands because you guys have no clue what you are doing.
I left my previous internet service provider to support you. and this is the service I get?
And by the way, you ran your fibre through my Front garden, as they had to go around a tree that was in the way on the municipal property, you guys dug up mu garden and left it like that, no one even consulted me. This is ********, rest assure tomorrow I will be planting I nice big tree just there and remove your cable with a nice pickaxe. as this is my property, no municipal property.
The only reason I have not done this yet is that I am working, I am off tomorrow.
I expect my internet on immediately.
Thorsten Brandau
Then the tell me Pay fast failed, and on Afrihost it shows my account is up to date.
How many different levels of incompetence is there in this setup?
And I work from home, Thursday - Sundays, I have had no internet and could not work, I have already lost 3000 rands because you guys have no clue what you are doing.
I left my previous internet service provider to support you. and this is the service I get?
And by the way, you ran your fibre through my Front garden, as they had to go around a tree that was in the way on the municipal property, you guys dug up mu garden and left it like that, no one even consulted me. This is ********, rest assure tomorrow I will be planting I nice big tree just there and remove your cable with a nice pickaxe. as this is my property, no municipal property.
The only reason I have not done this yet is that I am working, I am off tomorrow.
I expect my internet on immediately.
Thorsten Brandau
's update05 Jul 2020, 11:45
Reviewer Update
What the hell do you mean I must write you, I have, email are ignored customers are ignored, you support team lies and your systems are failing you, Now your staff tell me my debit order did not go off, you have not even attempted to collect?
Then the tell me Pay fast failed, and on Afrihost it shows my account is up to date.
How many different levels of incompetence is there in this setup?
And I work from home, Thursday - Sundays, I have had no internet and could not work, I have already lost 3000 rands because you guys have no clue what you are doing.
I left my previous internet service provider to support you. and this is the service I get?
And by the way, you ran your fibre through my Front garden, as they had to go around a tree that was in the way on the municipal property, you guys dug up mu garden and left it like that, no one even consulted me. This is ********, rest assure tomorrow I will be planting I nice big tree just there and remove your cable with a nice pickaxe. as this is my property, no municipal property.
The only reason I have not done this yet is that I am working, I am off tomorrow.
I expect my internet on immediately.
Thorsten Brandau
Then the tell me Pay fast failed, and on Afrihost it shows my account is up to date.
How many different levels of incompetence is there in this setup?
And I work from home, Thursday - Sundays, I have had no internet and could not work, I have already lost 3000 rands because you guys have no clue what you are doing.
I left my previous internet service provider to support you. and this is the service I get?
And by the way, you ran your fibre through my Front garden, as they had to go around a tree that was in the way on the municipal property, you guys dug up mu garden and left it like that, no one even consulted me. This is ********, rest assure tomorrow I will be planting I nice big tree just there and remove your cable with a nice pickaxe. as this is my property, no municipal property.
The only reason I have not done this yet is that I am working, I am off tomorrow.
I expect my internet on immediately.
Thorsten Brandau