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Devin P

1 reviews | Active since Feb 2017

11 Nov 2020, 06:32

Useless Excuse for a Fibre Provider.

SO where do i begin VUmatel deploying fibre in our Area Of Chase Valley Montrose Pietermaritzburg. They completed Trenching and floating the fibre now our whole area is stuck on Nothing. Every time someone contact Vumatel they have a different excuse to why the area is not live. Then you have some of the vumatel service agents say that our area will go live end of September then October then November. But still nothing. Then another Resident contacted vumatel and they have another excuse to why the work in the area is not up and ready. They destroy the roads our grounds to lay fibre then do absolutely nothing about getting the area connected except giving every excuse under the sun. Surely if you are going to deploy fibre in an area you will make sure that the backend(BackBone) is upand running ready to roll out the actual infrastructure. SO us Residents continue to wait for a Useless unorganized Company like Vumatel.

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Replies (6)
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Devin P's update11 Nov 2020, 06:41
Reviewer Update
Forgot to Mention that our Complex has already got the fibre foundation laid in it which was completed end of July already. ALl residents in our complex continue to wait for Vumatel to make us live. OUr complex has even been connected to the external vumatel network.

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Devin P's update11 Nov 2020, 16:02
Reviewer Update
Thank you for reaching out. I have sent a mail with a picture of the FIbre address that has been spliced and joined to our complex as well.
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Devin P's update12 Nov 2020, 09:25
Reviewer Update
SO i have had comms from The Vuma Social Team in a pr Message asking me to email my details. which i Have but i am sure that there will be some more excuses about why the delay with making the fibre live in our area/complex again. Will keep this Updated on the Progress but as mentioned i dont have any faith in Vumatel
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Devin P's update14 Nov 2020, 10:58
Reviewer Update
So today is the 14th and just like I Expected No such comms from Vumatel. These guys are really really useless. Bad service or no sevice or lack there of. Was out at a restaurant last night and got talking about fibre and a lot of people in our area are getting irate with the pathetic no service response from Vumatel. Typical I expected the quality of service to be this ******* stinks like our ******* dump in PMB.
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Devin P's update18 Nov 2020, 06:57
Reviewer Update
SO heard Back from Vumatel Yesterday and surprise Surprise another date has been Given End of January 2021 to go live. Let me say this Useless cant even begin to explain what Vumatel is i actually think that Useless is to kind of a word for this ******* Company.

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Devin P's update02 Dec 2020, 12:54
Reviewer Update
So tried again with another Vumatel agent and was told first week of December that our area would be marked live as they have available links from DFA to Proceed now. Well we Heading to Friday and it seems as another Pathetic Excuse from Vumatel. Really they are showing that they are useless and don't know what they are doing. Ridiculous. WHile some of us still need to work from home and i can see that VUmatel cant offer a service to save their lives.