Useless Customer Service

My Fibre went down on Monday Morning the 18/01/2021. A call was logged with Vodacom. Vodacom escalated this matter to a technician called Vuyo. Ref Number SR***. Vuyo escalated this matter to Vumatel as it is on there side. A ref number ISP-274964. I am still waiting for Vumatel to sort out this matter. I call Vodacom who is my ISP and they have no feedback on this matter. This is beyond ridiculous as i work from home as a commission earner and require internet. Will Vumatel and Vodacom be paying my salary this month?