CD
Carol D
1 reviews | Active since Jul 2021
16 Jan 2025, 09:12
****,useless
This company is a ****med seriously, no internet access but you paid for the services
Helpful (0)
Replies (5)0
Replies (5)CD
Carol D's updateReviewer Update
16 Jan 2025, 10:14Still no internet all I have is a reference 277473
CD
Carol D's update16 Jan 2025, 10:14
Reviewer Update
Still no internet all I have is a reference 277473
Vumatel's replyOfficial
16 Jan 2025, 13:13Good day Carol Dyani.
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Vumatel's reply16 Jan 2025, 13:13
Official
Good day Carol Dyani.
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
CD
Carol D's updateReviewer Update
17 Jan 2025, 08:17The Problem is with you and no one has helped me, imagine my money gone
CD
Carol D's update17 Jan 2025, 08:17
Reviewer Update
The Problem is with you and no one has helped me, imagine my money gone
CD
Carol D's updateReviewer Update
18 Jan 2025, 08:42Most useless company for real,how can you pay for a service and not use it
CD
Carol D's update18 Jan 2025, 08:42
Reviewer Update
Most useless company for real,how can you pay for a service and not use it
CD
Carol D's updateReviewer Update
19 Jan 2025, 08:26Vumatel technician came and failed to fix turns out people who installed it didn't do things properly, re installation is needed but I haven't got any help instead my ticket was closed. I have paid and my services running
CD
Carol D's update19 Jan 2025, 08:26
Reviewer Update
Vumatel technician came and failed to fix turns out people who installed it didn't do things properly, re installation is needed but I haven't got any help instead my ticket was closed. I have paid and my services running