UB
UNATHI B
1 reviews | Active since Nov 2022
06 Mar 2023, 12:47
USELESS AND PATHETIC ********* BUNCH OF ********!!!!!!!!!!!!!
You responded to my review and requested for my personal details and I responded to you on the 2nd of March 2023. Today it is 4 days later yet no one has came to my house to restore the connection or at least contacted me. Can you guys take people serious????
I repeat that it is now 3 weeks with no connection for a paid service. Please refund me as you clearly failing to service people. I am so tired of calling you guys everyday and wasting my money. I WANT YOU GUYS TO REFUND ME AND DISCONNECT YOUR FIBRE AS YOU ARE USELESS AND PATHETIC ********* BUNCH OF ********!!!!!!!!!!!!!
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Replies (3)
Vumatel's replyOfficial
06 Mar 2023, 15:12Good day UNATHI B
Thank you for getting in touch.
We truly apologize for the frustration you have experienced with us.
We have checked your line and have logged a ticket to our maintenance team (Ticket #***). They will get in touch to schedule an appointment and fix your fibre connection.
Kind regards
The Vuma Team
Thank you for getting in touch.
We truly apologize for the frustration you have experienced with us.
We have checked your line and have logged a ticket to our maintenance team (Ticket #***). They will get in touch to schedule an appointment and fix your fibre connection.
Kind regards
The Vuma Team
Vumatel's reply06 Mar 2023, 15:12
Official
Good day UNATHI B
Thank you for getting in touch.
We truly apologize for the frustration you have experienced with us.
We have checked your line and have logged a ticket to our maintenance team (Ticket #***). They will get in touch to schedule an appointment and fix your fibre connection.
Kind regards
The Vuma Team
Thank you for getting in touch.
We truly apologize for the frustration you have experienced with us.
We have checked your line and have logged a ticket to our maintenance team (Ticket #***). They will get in touch to schedule an appointment and fix your fibre connection.
Kind regards
The Vuma Team
UB
UNATHI B's updateReviewer Update
06 Mar 2023, 15:23 I repeat that it is what you have been saying to me for the past 3 weeks with no connection for a paid service. I have been calling everyday and creating serviced request ticket for the past 18 days and NO ONE HAS CONTATCED ME OR CAME TO MY HOUSE TO RESOLVBE THIS CONNECTION ISSUE. Please refund me as you clearly failing to service people. IF THIS REVIEW DOES NOT GET YOUR ATTENTION AS IT IS SUPPOSED TO................I HONESTLY DO NOT KNOW WHAT TO DO OR HOW TO DEAL WITH YOU GUYS ANYMORE. YOU MUST JUST SHUTDOWN AND STOP ******** PEOPLE FOR THE SERVICE YOU CANNOT PROVIDE
UB
UNATHI B's update06 Mar 2023, 15:23
Reviewer Update
I repeat that it is what you have been saying to me for the past 3 weeks with no connection for a paid service. I have been calling everyday and creating serviced request ticket for the past 18 days and NO ONE HAS CONTATCED ME OR CAME TO MY HOUSE TO RESOLVBE THIS CONNECTION ISSUE. Please refund me as you clearly failing to service people. IF THIS REVIEW DOES NOT GET YOUR ATTENTION AS IT IS SUPPOSED TO................I HONESTLY DO NOT KNOW WHAT TO DO OR HOW TO DEAL WITH YOU GUYS ANYMORE. YOU MUST JUST SHUTDOWN AND STOP ******** PEOPLE FOR THE SERVICE YOU CANNOT PROVIDE
UB
UNATHI B's updateReviewer Update
08 Mar 2023, 09:37 Thank you for sending the technician to restore the connection. Can I ask that you urgently organize a refund for the downtime as we logged the request on 19 February 2023 and the connection was restored only yesterday. The fault reference number is 117203.
UB
UNATHI B's update08 Mar 2023, 09:37
Reviewer Update
Thank you for sending the technician to restore the connection. Can I ask that you urgently organize a refund for the downtime as we logged the request on 19 February 2023 and the connection was restored only yesterday. The fault reference number is 117203.