Useless and incomptent Vumatel assistance

Dear Vumatel, I have never had to deal with such poor customer service nor incompetence before.

I went through Vox, but sadly your fibre lines are installed in my area.

Vox, whom are fantastic, sent my order through to you but you did not process it. I contacted Vumatel today, as they were meant to contact me on Tuesday but did not (surprise surprise). Then when I do contact you, your assistance/sales desk are clueless, *********** and unhelpful

I apply for my internet, then Vumatel tells me it is the previous tenants name. The previous tenant did cancel their service with you but you did not update it on your system. So now you don't want to install and activate my fibre line.

Vumatel then tells me I have to contact the previous tenant to contact you to fix an error on your side.

Is your motto to be useless and ***********?!

If I could give a negative star I would.

So thank you for not letting me have internet. An essential tool in the modem age.

Regards,

Darren S