Useless after service

<p>We had fiber installed with vumatel a few months ago .. service was quick and efficient. A week ago my front wall fell down due to rain and that involved the fiber connect. Which was subsequently lost . I phoned Tuesday 24, wed25 and thurs 26 January 2017.. got a ref no .. and still no response to come fix.. phoned today 28 Jan only to b told no one works weekends and wd have to email .,.. no wifi , no internet .. so how .. help Centre didn't have any manager and didn't even know if a regional manager etc