Useless

Dear Vodacom and Vuma Team,

This issue has now happened again. Another scheduled appointment was not honoured, and once again, no proper communication was provided. I have now been without service for several days, despite repeated promises and confirmations. At this point, this is no longer an isolated incident — it is a repeated failure in service delivery and coordination. As a paying customer, I should not have to continuously follow up, rearrange my schedule, and absorb the inconvenience caused by missed appointments. It is unacceptable that: Appointments are confirmed and not honoured. No proactive communication is provided. I am expected to purchase data while paying for a fibre service I am not receiving.