Useless

So at the end of last month I moved from a wireless internet provider to afrihost where vuma is the fibre provider, and at this stage i regret the fact that i made the move.

So firstly when i moved over to fibre my installation was delayed because Vuma couldnt find my address? Or that was the story, even though i have provided all the relavant info for my house (which they were there to install a pole with the fibre on a couple of weeks prior)

Then when they managed to find my address they booked a day and i had taken the day off and then they didnt show up for the whole day. Past 4 in the afternoon, after i sent an email to afrihost to ask about whats happening? then i quickly got a call to do the install the next day, It was done so I guess thats fine.

Now little over a month later and since Friday the 22nd of May 2026 I have NO INTERNET CONNECTION AT ALL! I reached out to afrihost and they informed me of the fault is on vumas side they will log a ticket,

The technicians came out on Saturday and i am greatful or would be if they could fix the issue, they informed me that the area is experiencing an issue, but they repaired a link or something and the server on their side will have to be rebooted or refreshed or what-have-you and the issue should be resolved in 3 hours, and then they left,

And up until now i have 26nd of May 2026 I STILL HAVE NO INTERNET!

Before switching over a close friend warned me if his minus one star experience with VUMA but i thought it would be fine but no.

So who is going to compensate me for my internet i have to buy from other provideres like Vodacom in the meantime? And now i hope im not going to get a bill for a full months internet because i didnt get to use a full month of Internet.

I am very unhappy with this type of service and displeased with the lack of any communication from VUMA

My advice to people. Look for another provider. Save yourself the trouble