1 reviews | Active since Aug 2019
Useless ******!
These guys are dishonest and ********. They tell you lies regarding your installation and problems experienced and then think you are too stupid to know it. I logged a call, they send someone out, long story short, 3 visits, but the problem is not fixed. They call me today to ask if all is good, I tell them the problem is not resolved and that they must please escalate it. They don’t escalate it, instead they send me a mail to say that the problem has been resolved, but it wasn’t. I click on the survey to give my feedback, the survey doesn’t work, it just straight jumps to thank you for completing the survey… they probably ******* it to give themselves good ratings as to where the service is non-existent. When they wanted to expand their network, I gave permission for them to place their infrastructure through my property, without getting any compensation for it, but this is the service I get?? Needless to say, I gave them a warning this morning, if they do not fix the problem I will be removing their infrastructure from my property!
Please note that the ticket logged with your ISP has been resolved and sent back to the ISP as connectivity is restored. Kindly advise if you are still experiencing issues with your connection.
Kind Regards
The Vuma Team
Please note that the ticket logged with your ISP has been resolved and sent back to the ISP as connectivity is restored. Kindly advise if you are still experiencing issues with your connection.
Kind Regards
The Vuma Team
No the issue has not been resolved, that is my whole point! They said it has, but it hasn’t. All they did was scratch where it wasn’t itching and all they achieved was making our service even worse.
That is the problem with your company, they do not listen to their customers. I’m not going to waste my time trying to explain what’s wrong in your company.you are not interest in listening and improving. I’m rather spending my time to source alternatives to this service.
And once I do get my alternatives, you get notice to remove your poles from my yeard.
No the issue has not been resolved, that is my whole point! They said it has, but it hasn’t. All they did was scratch where it wasn’t itching and all they achieved was making our service even worse.
That is the problem with your company, they do not listen to their customers. I’m not going to waste my time trying to explain what’s wrong in your company.you are not interest in listening and improving. I’m rather spending my time to source alternatives to this service.
And once I do get my alternatives, you get notice to remove your poles from my yeard.