Urgent: Vuma Installation Overdue, Order Details Missing

I paid for Vuma fibre installation over a week ago and was promised a 3-5 day timeline.

Frustratingly, I'm without internet and still haven't received an order confirmation. Your subcontractors (PPI) reached out once, promised to come, and never arrived. On top of this, your call centre isn't answering my calls, leaving me completely in the dark.

This lack of communication and basic service is unacceptable, especially since I cancelled my previous internet provider in anticipation of the Vuma switch.