Urgent: Request for Cancellation and Refund Due to Lack of Installation and Customer Prioritization

I trust this email finds you well. I am writing to express my deep dissatisfaction with the lack of progress and customer prioritization in resolving my request for the installation of a fiber line, which was initiated on December 19, 2023.

Despite making timely payments and numerous attempts to seek assistance from your support team, I have experienced prolonged delays in the installation process. The continuous transfer between support agents and the absence of a tangible resolution have not only inconvenienced me but have also left me without the reliable internet connection that I anticipated.

Given the persistent issues and the apparent lack of prioritization in addressing customer concerns, I find it necessary to request the cancellation of my subscription and a refund. It is disheartening to witness a lack of responsiveness and commitment to customer satisfaction.

I urge you to expedite the cancellation process and initiate a prompt refund. Your immediate attention to this matter is crucial, as the delay in installation and the subsequent lack of communication have left me with no other viable option.

I appreciate your understanding and swift resolution to this issue.

contact me on +***0. Mr.Hilton