Urgent Complaint Regarding Unauthorized Technician Visits

Hi

I would like to lodge a formal complaint regarding repeated technician visits to my property.

My fibre service was incorrectly disconnected on 28 May 2026 despite my account being paid. Technicians attended on that date, confirmed that there was no fault on my line, and the matter was resolved. My fibre service has been working perfectly ever since.

Today, 2 June 2026, the same technicians returned claiming there was an issue with my fibre and requested access to enter my home. This is concerning because:

* The issue was already resolved on 28 May 2026. * My fibre connection is fully operational. * No new fault or service ticket has been logged by me. * I did not request any technician visit. * The technicians were unable to provide a valid reason for returning.

For security purposes, I have taken a photograph of the vehicle’s number plate as evidence of this visit.

I would like an explanation as to:

1. Why technicians were dispatched to my property for a second time. 2. Under whose instruction they were sent. 3. Whether there is an active ticket associated with my account. 4. What measures will be taken to prevent further unnecessary visits.

I take the security of my home seriously, and unexpected requests to gain access to my property without a valid service request are unacceptable.

I look forward to your urgent response.

Kind regards,

Nonhlanhla Sibanyoni