Urgent Assistance Required – WI-FI Service Not Working

Good Day Vumatel,

Reference No.: ***9

I am Lerato from Vosloorus, Ext 2, and I am extremely dissatisfied with the service I have received regarding my WI-FI connection.

I logged a call with you on Monday, yet to date no assistance has been provided. Each time I contact your customer service team, I am told the same thing—that my query is “sitting with the Technicians”—but no progress has been made.

My WI-FI was fully paid for on the 24th of November, and I cannot understand why it has been so difficult to resolve this issue.

To make matters worse, this morning I was almost ****med through one of your consultants. I was given a number supposedly belonging to a technician, but when I called, the individual demanded a fee of R150. I disputed this immediately, as it made no sense and raised serious concerns about the integrity of your support process. It has now been over 24 hours without WI-FI that I have already paid for, and 48 hours without any meaningful assistance from your team. This is unacceptable.

I urgently request:

Immediate resolution of my WI-FI issue. Clear communication on the exact steps being taken and timelines for restoration. Investigation into the consultant who provided me with the *****ulent technician’s number. Your prompt attention to this matter is required, as I cannot continue without the service I have paid for.

Thank you, Lerato Vosloorus, Ext 2