Urgent Action Required: Unresolved Overbilling and Inadequate Customer Service

I am writing to express my extreme dissatisfaction with the ongoing and unacceptable delays in receiving a refund for overbilling. Despite numerous attempts to resolve this issue over the past two months, I have been met with consistent roadblocks and a lack of resolution from Webafrica.

As a valued customer of Webafrica, and reliant on Vumatel's infrastructure for my internet service, I expect a higher level of service and professionalism. I have been consistently billed R799 instead of the correct amount of R529 for my internet service in December and January. Despite providing ample evidence, including speed tests and account information, which unequivocally demonstrate that my service has always been on the 40 Mbps plan and not the 100 Mbps plan, Webafrica continues to deny my refund claims.

Each time I contact customer service, I am forced to reiterate the issue to a different agent, leading to immense frustration and a sense of being unheard. The lack of a clear escalation path, such as a dedicated contact number or a physical office for complaints, further exacerbates this issue.

I implore Webafrica to address this matter urgently. As a customer who relies on their services and the Vumatel infrastructure, I expect a prompt and satisfactory resolution. I kindly request that you contact me at *** or via email at *** to discuss this matter amicably and resolve this issue promptly