NG
Nadira G

1 reviews | Active since Jan 2026

03 Jan 2026, 21:09

URGENT: 3 Days Loss of Income – Afrihost & Vumatel Deadlock I have lost three days of income due to a deadlock between Afrihost and Vumatel

URGENT: 3 Days Loss of Income – Afrihost & Vumatel Deadlock I have lost three days of income due to a deadlock between Afrihost and Vumatel. My line was reinstated on 01 Jan 2026, but my credentials do not work. Afrihost provided Vumatel with the wrong address; after I corrected this, Vumatel technicians confirmed there is NO physical fault. They stated it is a logical/configuration error that Afrihost must resolve on their end. Despite this, Afrihost blames Vumatel, and Vumatel has closed Case ***4 as "resolved." It is NOT resolved. I am caught in a "blame game" while paying for mobile data and losing work daily. I need a senior Afrihost technician to coordinate directly with Vumatel provisioning to sync my credentials today. No more generic replies or ticket delays—I need my service restored immediately. Account *** Vumatel Case: ***4

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