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Dennis F

1 reviews | Active since Jun 2018

26 Jan 2021, 20:41

Upgrade - Pay for it but no upgrade... *******.

I don't know who the owners or managers are but I must say this is by far the worst provider I have ever dealt with. Might even go as far as to say that they are worse than Telkom (I kinda feel like I am dealing with a even more useless Telkom)

They have no number listed and insist that you contact your ISP as the first point of contact so they can hide behind the ISP as an excuse for their utter lack of management. I feel bad for their staff because it is clearly the higher ups that have no idea what they are doing - it should not even be possible to provide such bad service, even if one tries really hard.

I am forced to make use of their service where I live but I would greatly discourage anyone out there form using them as a provider of anything. Really wish I could switch.

@vumatel - you guys need to get your act together. I am going to complain to the body corporate here and start groups and make as much noise as I can to try and move to an alternative fibre provider...

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Replies (1)
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Dennis F's update29 Jan 2021, 11:17
Reviewer Update
So firstly, my ORDER is thru AXXESS as you have 0 contact numbers that you answer I am forced to use them as my first point of contact. In the 2 days I have posted this reply you have received another handful of bad reviews and then send a hidden reply. You need management there that knows what they are doing. This is just really horrible CRM.

So my ISP is Axxess:
Here is my order information:

0kajm36***

Axxess client code:

There is a pending service change on this service.
Description:Premium Uncapped (incl. 10/10Mbps SA Digital Villages Complexes Line) to Uncapped (incl. 20/20Mbps SA Digital Villages Complexes Line)
Requested Date:12th of JanuaryActivation Date:12th of January

Axxess Communication:

  • Zukisa N – 2021-01-27 14:42:24


  • Hi Dennis

    Good Day

    I have re-escalated the upgrade to Vumavillage to assist with activating the line upgrade request

    Unfortunately, we don't have a number that you can contact them on for this request.

    We will advise you soon as it has been completed

    Thank you

    Kind Regards

  • Client – 2021-01-26 20:41:51


  • Hi there. There has still not been any movement here. What do I need to do to get this done? Do you have a number that I can use to contact Vumatel directly?

  • Client – 2021-01-25 08:36:08

  • You guys sent exactly the same response 10 days ago on the 15th. If I get billed for my upgraded service and it is not active I will be even more disappointed in Vumatel, I know you can't do much your side but my payment goes to Axxess and if I am billed for something I do not receive after not having a connection for more than half a month last month I will take as much action as I can. This should not be so hard. You need to get Vumatel to...

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  • Sikhumbuzo N – 2021-01-23 09:51:32


  • Hi Dennis

    Good day,

    Apologies for the delayed response.

    We have escalated the matter to Vumatel and once we receive the necessary feedback we will revert back to you.

    We sincerely apologize for the inconvenience caused.

    Kind Regards

  • Client – 2021-01-18 08:39:25

  • Hi there, just following up regarding the Fibre upgrade. I ordered it on the 12th and when i look at the status it says:

    "Requested Date:
    12th of January
    Activation Date:
    12th of January"

    I wish I could reach out to Vumatel and complain but they have no number and require me to contact you as the first point of contact. Can I kindly ask that you enquire with them as to what the ETA is? Thanks in advance. ...

  • Client – 2021-01-15 17:48:36


  • So how long does this usually take? Do I need to attempt to contact Vumatel directly?

  • Thembakazi N – 2021-01-15 09:48:47


  • Hi Dennis

    Good day

    Please be advised we have escalated with SADV/VUMA to complete the upgrade.

    We will advise once we receive feedback.

    Kind Regards

  • Client – 2021-01-14 10:15:23


  • Hey there, not sure what a regrade is? Maybe mean an upgrade? Please take into consideration that I selected the 'Now' option when upgrading my service... how long is this going to take? I have been pretty disappointed with your service this part of the year so please be honest and give me a realistic ETA.

  • Seelan J – 2021-01-12 15:48:52

  • Hi Dennis

    Good Day

    As per your request, the regrade request has been submitted, you will be notified via email or sms, once the regrade has been completed.

    Line Owner: Dennis Ferreira
    Address Type: Estate
    Unit Number:
    Complex:
    Service Number: ***
    Old Fibre Type: 10/10Mbps SA Digital Villages Complexes Fibre Line
    New Fibre Line Type: 20/20Mb...